thyssenkrupp Elevator rolls out HoloLinc – World’s First Industry 4.0 Solution To Transform Measurement and Delivery in the Stairlift Industry

thyssenkrupp Elevator rolls out HoloLinc – World’s First Industry 4.0 Solution To Transform Measurement and Delivery in the Stairlift Industry

Digitisation becomes the everyday business, tangible and productive. thyssenkrupp Elevator is responding to the challenges of delivering customized mobility solutions by launching HoloLinc, a first of its kind, fully digitalized sales process for the stairlift industry. Developed in partnership with Zühlke and Microsoft, HoloLinc will be used by 120 sales representatives to significantly speed up the process, from measurement to delivery. Sales executives will receive a HoloLinc toolkit, comprising of Microsoft HoloLens, a tablet, portable printer, as well as other technical accessories.

After a pilot in the Netherlands with more than 300 successful installations to date, the solution is being rolled out in October in the UK, Germany, Belgium, France, Italy, Spain, and France, with Norway and Japan to follow next year. The global roll-out marks a significant milestone in mass industrial innovation and brings together the expertise of leading companies. thyssenkrupp Elevator, Zühlke and Microsoft have collaborated to make this technology the new industry standard. As the first real example of mixed-reality to be applied in large-scale field services, HoloLinc delivers a completely new experience in engineering-to-order.

thyssenkrupp Elevator rolls out HoloLinc - World’s First Industry 4.0 Solution To Transform Measurement and Delivery in the Stairlift Industry
thyssenkrupp Elevator rolls out HoloLinc

Delivery Times Upto Four Times Quicker

The combination of mixed-reality and a cloud-based configurator allows for significantly accelerated delivery times as well as for an unparalleled customer experience. With the help of digital twins, customers will be able to see exactly what the product will look like in their own home and customize it to their specific requirements. They will also enjoy a much smoother, hassle-free and shorter ordering process – what usually takes around 40 to 70 days will now be reduced to just 14 days: making it up to four times quicker. In a market where clients have an urgent need for mobility solutions, the radically shortened process has a serious impact. “The need for a stairlift can arise very suddenly. The customer may be in distress – and if we can deliver a solution quickly, this can provide enormous relief and comfort to enhance a customer’s quality of life. From this point of view, it’s an emotional matter, too,” explains Andreas Schierenbeck, CEO thyssenkrupp Elevator.

HoloLinc Transforms The Way Space is Digitised

HoloLinc enables a true transformation in the way space is measured and digitized, that allows sales executives to immediately trigger production. The accurate measurement during the first visit allows thyssenkrupp Elevator to factor in individual user ergonomics, and obstacles unique to that user’s home. The data captured is sent to Microsoft’s cloud platform Azure and is then used to configure the most suitable stairlift for the customer. This can be visualized, configured to customised preferences, as well as priced and quoted, in near real time. This ensures that the complete ordering process is done in a matter of hours. By leveraging the HoloLinc solution, the innovation service provider Zühlke opens up a new dimension: For the first time, it is possible to use Microsoft HoloLens as a measuring instrument with maximum precision. The digital data processing eliminates the risk of human error when measuring and forwarding the determined values.

After a pilot in the Netherlands with more than 300 successful installations to date, the solution is being rolled out in October in the UK, Germany, Belgium, France, Italy, Spain, and France, with Norway and Japan to follow next year. The global roll-out marks a significant milestone in mass industrial innovation and brings together the expertise of leading companies. thyssenkrupp Elevator, Zühlke and Microsoft have collaborated to make this technology the new industry standard. As the first real example of mixed-reality to be applied in large-scale field services, HoloLinc delivers a completely new experience in engineering-to-order.

Delivery Times up to Four Times Quicker

The combination of mixed-reality and a cloud-based configurator allows for significantly accelerated delivery times as well as for an unparalleled customer experience. With the help of digital twins, customers will be able to see exactly what the product will look like in their own home and customize it to their specific requirements. They will also enjoy a much smoother, hassle-free and shorter ordering process – what usually takes around 40 to 70 days will now be reduced to just 14 days: making it up to four times quicker. In a market where clients have an urgent need for mobility solutions, the radically shortened process has a serious impact. “The need for a stairlift can arise very suddenly. The customer may be in distress – and if we can deliver a solution quickly, this can provide enormous relief and comfort to enhance a customer’s quality of life. From this point of view, it’s an emotional matter, too,” explains Andreas Schierenbeck, CEO thyssenkrupp Elevator.

Hololinc Transforms the Way Space Is Digitized

HoloLinc enables a true transformation in the way space is measured and digitized, that allows sales executives to immediately trigger production. The accurate measurement during the first visit allows thyssenkrupp Elevator to factor in individual user ergonomics, and obstacles unique to that user’s home. The data captured is sent to Microsoft’s cloud platform Azure and is then used to configure the most suitable stairlift for the customer. This can be visualized, configured to customized preferences, as well as priced and quoted, in near real time. This ensures that the complete ordering process is done in a matter of hours. By leveraging the HoloLinc solution, the innovation service provider Zühlke opens up a new dimension: For the first time, it is possible to use Microsoft HoloLens as a measuring instrument with maximum precision. The digital data processing eliminates the risk of human error when measuring and forwarding the determined values.

Great Example of Cross-Industry Innovation

Fabrizio Ferrandina, CEO of the Zühlke Group explains, “Thanks to the good cooperation with thyssenkrupp and our joint agile development, we could transform this vision into a solution within only nine months. With HoloLinc, we push mixed reality to the next level. However, this is just the beginning and we have a lot of ideas, how to go even further.”

“Choosing trusted and powerful partners is a critical success factor for companies aiming to digitally transform their businesses. With HoloLinc thyssenkrupp Elevator has truly created a best practice for an end-to-end digital transformation story empowered by Microsoft’s cloud platform: They have built a digital value chain optimizing production and service processes and providing customers in their homes with the best possible sales experience at the same time,” says Thorsten Herrmann, General Manager Microsoft Germany.

By harnessing the power of IoT with solutions like HoloLinc, thyssenkrupp Elevator is able to step further into the digital era and transform the way it delivers mobility solutions. The quicker communication between sales executives, backend, and manufacturing teams through the immediate ERP integration between configuration, customer purchase, and production is a big leap forward as is the use of mixed reality technology at a time when Industry 4.0 and VR mostly are visions of the (near) future. This is the digital transformation in the most tangible and productive fashion – and it happens right now.

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